Retail Training Workshop

Retail Foot traffic is on the decline – learn how to create a more productive sales force and increase sales per customer!

Presented by the National Shoe Retailers Association and The Friedman Group – the leader in retail sales training and retail management consulting.

Monday, August 20, 2018

7:30 AM – 9:00 AM

Renaissance Waverly Hotel

Kennesaw Room

(Located on the first level of the Renaissance Hotel)

High-Performance Selling in Today’s Challenging Retail Environment

Presented by Tom Post

Senior Consultant, The Friedman Group

  • Customer service and its relevance in today’s retail environment
  • How to engage customers more effectively
  • How building trust can impact he price point and / or number of items sold
  • Why customer resistance exists and how to get past it
  • How to create a welcome environment
  • How engaging customers is as much about your physical approach as what you say
  • How to sell more to a customer and how to close the sale – with only one sentence
  • What you’re doing or NOT doing, that creates customer objections and how to handle them.

Register online by Tuesday, July 31, 2018

Complimentary Continental Breakfast

Open to all Attendees

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